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Customs software · Pharma & healthcare

Customs Declaration Software for Pharma & Healthcare

Keep the customs record clear within a tightly controlled supply chain. Your team prepares, checks and submits GB customs declarations itself on one platform, from accurate product and shipment information, with our UK team behind you. Every filing, from a single test kit to a full pallet of consumables, lives in one account.

  • GB CDS declarations
  • AI document processing
  • Your team in control
  • One account, every filing
Discuss your healthcare shipment workflow
  • A guided wizard for healthcare importsSix steps that ask only for what the declaration needs, filled from saved parties and your documents.
  • See what the commodity asks forData and documents are mapped from the code your team selects. Licences and approvals stay with your team.
  • Catch open points, then submitMissing fields are listed by section — jump to each, complete it, then submit your declaration.
  • See every status update as it arrivesFollow acceptance and clearance live, so stock moves as soon as the goods are cleared.

In a nutshell

Medicines, medical devices, diagnostics and consumables each carry different customs and regulatory requirements. The customs declaration is one control point in that chain, and it works best when your own team prepares it from accurate product and shipment information, with every step visible.

Customs Declarations UK (CDUK) is the platform for bringing customs filing in-house. You prepare and submit GB declarations directly to HMRC’s Customs Declaration Service (CDS), with guided wizards, real-time validation and commodity code lookup. Documents become reviewable drafts, parties and earlier declarations are reused, and every change is logged.

Pay as you go, with no monthly fee and no minimum volume, and save the time and cost of outsourcing each entry. Your regulatory authorisations, quality systems and controlled-drug permissions stay with the teams that own them.

Why it matters

A product category is not a customs treatment.

Healthcare ranges are broad, and each line needs the right facts behind it. CDUK keeps product, shipment and customs information together, so nothing gets lost between your commercial, regulatory and customs teams.

  • Identity before treatment

    A medicine, a diagnostic device, a laboratory item and a consumable each need their own description. Saved product details and trader profiles in CDUK keep identity, use and characteristics ready for every declaration, so your team starts from the facts.

  • Classification needs the facts

    Product characteristics, not a brand or catalogue name, support the choice of commodity code. UK Tariff lookup and commodity requirements mapping guide your team to the right code, and the declarant makes the final call. Every code choice is visible in the declaration history.

  • Documents carry the detail

    Invoices, packing lists and product information hold most of what the declaration needs. AI document processing turns them into a reviewable draft, and your team checks every line before it goes anywhere.

  • Multiple parties, multiple roles

    Commercial parties, regulatory contacts and the filing team each hold part of the picture. Saved parties and workflow roles in CDUK show who prepares, who reviews and who submits, so ownership is clear to everyone.

  • Customs sits beside other gates

    Release can also depend on licensing, quality and distribution arrangements, each with its own owner. CDUK gives the customs step a clear home, so your other teams can plan around an accurate, visible filing status.

  • Full visibility of responses

    Notifications of customs responses reach your team as they happen, and the audit trail records every action. If a response needs action, our UK-based team is ready to help you work through it.

Know the product

Identify the product before choosing the treatment.

Each product family raises its own questions. Use these prompts to get the right information into your declaration first time. Your team makes the decisions, and CDUK guides and checks them.

Medicinal products

  • GB CDS
  • Reviewer sign-off

Medicines may require particular licensing and distribution arrangements, which your regulatory and quality teams hold. For the declaration, your filing team describes the product accurately and enters the references your process requires, with real-time validation catching gaps before submission. Saved trader profiles keep repeat references ready.

  • Product name, form and key characteristics as they appear on the invoice
  • Quantities and values that agree across invoice and packing list
  • Licence or authorisation references your process requires, entered accurately
  • Controlled-drug permissions stay with your regulatory team; references go in cleanly

Authorisations are maintained through your regulatory process. CDUK keeps the references with the declaration.

Talk through a medicines shipment
Who owns what

Customs preparation and regulatory release are different jobs.

Customs filing is the part you can take fully in-house, and CDUK gives it one clear home. Regulatory and quality teams keep their own processes, and everyone can see where the customs step stands.

Customs task

Filed by you in CDUK

The complete filing workflow for GB customs declarations, run by your team. Each step is logged, so you can see who prepared, reviewed and submitted every declaration.

  • Preparing GB CDS declarations from product and shipment information
  • Extracting commercial data from supported documents into a draft
  • Your reviewer checks and confirms every declaration before you submit
  • Attaching supporting documents against each declaration
  • Following customs responses, queries and updates in real time
Quality & regulatory

Owned by your regulatory teams

Established through your own regulatory and quality processes.

  • Medicines licensing and distribution arrangements
  • Medical device regulation for the product and destination
  • Controlled-drug permissions
  • Batch release and quality system decisions
  • Temperature and cold-chain monitoring
From documents to a reviewed draft

Give customs preparation a defined place in the process.

A short, repeatable sequence keeps the customs record consistent with the commercial and regulatory picture. Your team runs it end to end in CDUK, from documents to submission, for a single pallet or a full trailer.

Your in-house process
  • Invoice and packing listQuantities, values, weights, parties.
  • Product informationIdentity, use and characteristics.
  • Regulatory referencesHeld by your regulatory team.

  1. Confirm the parties

    Identify the commercial and regulatory parties involved in the shipment. Saved parties make this a quick selection for regular suppliers and consignees, and your team can see who is named on the entry.

  2. Collect accurate information

    Gather invoice, packing and product information that agree with each other. Upload the documents to CDUK and let document processing build a first draft, so your team starts from extracted data and not from a blank screen.

  3. Prepare and review in CDUK

    Draft the declaration with validation built in, then your reviewer checks it and submits to HMRC. Everything is recorded in the declaration history.

  4. Follow the responses

    Get customs responses in real time, with a full audit trail beside the shipment. Your regulatory, quality and logistics colleagues can read the same status.

AI document processing turns invoices and packing lists into a reviewable draft, saving retyping time. Your team checks the result.

Reading the response

Reading each customs response clearly.

Healthcare shipments often have multiple release conditions at once. CDUK shows your customs status in real time, and notifications reach the right people as soon as a response arrives.

QuestionWhat CDUK shows youWho else owns it
Has the declaration been accepted?Declaration status and HMRC’s response, in real timeSupply permission sits with your regulatory team
May we place this product on the market?The customs filing, ready when your approvals areLicensing, device regulation and distribution arrangements
Is the batch released for use?The customs record for the batch’s shipmentQuality system and batch release process
Were storage conditions maintained?Customs filing kept on scheduleCold-chain and logistics monitoring
Will an urgent shipment be released first?Early, accurate submission and live response updatesCustoms and other authorities decide checks and release

Your customs status and your supply approvals sit side by side, each clear to the team that owns it.

Frequently Asked Questions

Questions from healthcare businesses.

How does CDUK handle our medicines licence references?

Your team enters the references your process requires, and real-time validation checks the declaration for completeness. Authorisations themselves are maintained through your regulatory process. Saved trader profiles keep the references ready for the next filing.

What does a customs response tell us?

It tells you the status of the declaration, in real time through CDUK notifications. Licensing, quality release and distribution have their own owners in your business.

How do we handle urgent shipments?

You submit the moment your documents are ready, with no waiting in a third party’s queue. Templates, cloning and AI document drafts make urgent declarations fast, and customs and other authorities decide checks and release. Our UK support team is available if you want help planning a time-critical shipment.

What can document processing do for us?

AI document processing reads invoices, packing lists and transport documents and builds a reviewable draft declaration, with no per-document fee. Your team reviews the draft, while batch release and temperature records stay in your quality systems.

Where does CDUK fit alongside our quality systems?

CDUK is your customs filing platform, with one account for every filing. Cold-chain monitoring, quality systems and controlled-drug permissions stay in the systems built for them, and our team helps you fit customs filing beside them.

Who should check the customs treatment?

A qualified reviewer in your own team. You have full control: your people check the declaration, submit it directly to HMRC and keep the audit trail. For larger teams, see how enterprise customs teams organise review, and we can help you set up roles and review steps.

How do we start?

Register for an account, which is activated instantly, and our UK team gives you onboarding and training. Pay as you go with no monthly fee and no minimum volume, or choose a subscription with volume discounts. See our pricing page.

Explore related solutions

More on customs for healthcare.

Review a Representative Shipment With Us

Bring a real healthcare shipment and we will show you how your team files it in CDUK, from documents to submission, alongside your regulatory and quality steps. Register for instant access, or talk to our UK team first.

Arrange a pharma and healthcare demoRegister NowSee pricing