Dilligas Distribution Uses Customs-Declarations.UK Platform for Seamless Filing

avatar Name: Micky McDonald
Designation: Director of Business Development
Company Name: Dilligas Distribution Ltd.

I was dreading the prospect of having to deal with the complicated matter of “customs clearance” The onboarding experience with Jawahir put me at ease immediately and he was extremely helpful in focussing only on what was necessary for my type of business. He took time to fully understand my business and went above and beyond in making sure he knew my product and which category was appropriate for the purposes of customs clearance. Once Jawahir understood my products and business, he then went on to explain the process of making a declaration on the CDS demo site. So many of the categories, and parts of the declaration form are irrelevant to my business, and Jawahir made sure that we focussed only on the relevant parts. From that point the process was smooth and “painless”.
Screen sharing was an integral part of my learning. I was able to follow the process and watch exactly how to complete the different pages of the CDS demo form. He made sure I fully understood each page before moving on to the next. Jawahir also used screen sharing in order to “coach” me making my first proper declaration. He has the patience of a saint!

I am amazed at how simple and easy the platform is to use. Initially it appears very complicated, but I understand that it is only this way because of the millions of different businesses that need to use the same platform. I truly am in awe of the skills as a software company that Customs Declarations UK and Jawahir has in making the platform very easy to use for such a huge range of companies. I am a sales and marketing guy and have been able to use the platform very successfully. 

I found that the main goal of Customs Declarations UK is to help people. Jawahir spent as much time helping me as was necessary and did not limit our conversations to a fixed time. The cost/benefit that his company has provided to mine is extraordinary and I cannot recommend them highly enough.

Sheep&Chic eases the filing of their customs declarations using Customs-Declarations.UK

avatar Name: Mariusz Nawiesniak
Designation: Director
Company Name: Sheep&Chic Limited.

We are a small family business based in the Cotswolds. Our business deals in trade and services with the use of products imported mainly from the European Union.

Changes in the rules for transporting goods between the UK and the EU after Brexit forced our company to find a platform provider for customs services. After a quick review of the list of developers providing customs declaration software available on the government website, we turned our attention to Custom Declarations – our attention was primarily attracted by the simplicity of the platform structure and reliable information provided in the description. Our decision was sealed by an excellent contact with software developers. Although the customs procedures are complicated, the help and extensive knowledge of the developers of the platform allowed for faster implementation into the system, and the on-board process ran smoothly. 

The general usability of the platform is high – it allows the business to make customs declarations without the involvement of customs agents, which is also associated with lower costs of importing goods. The platform is built to eliminate errors in the customs procedure as much as possible, which is particularly important for businesses that are just implementing these procedures.

The ability to save a list of regular exporters and commodity codes, as well as the function of cloning declarations, which significantly reduces the time of customs procedures.

Customer support is at an extremely high level. Software developers have impressive knowledge of customs procedures, and at the same time are very polite and patient, always ready to answer any questions that arise.

Sylhet Jewellers switches to Customs-Declarations.UK Platform for effortless filings of their customs declarations

Name: Muktar Ali
Designation: Co founder
Company Name: Sylhet jewellers.

The on boarding experience was quite instant with custom declaration services, as we have had lot of conversation with other companies. However, from the initial call with director from custom declaration services it was clear that these guys have a lot of experience when it comes to technology and the industry, and also to be authorised by HMRC to be on the panel of developers, it ticked all the boxes for us a company.

The Overall usability and platform experience has been quite simple once you get your head around the system. This is due to the extensive training sessions provided.

Most striking feature in the platform would be the cloning feature. This is an amazing feature because once you have made a declaration, then you can just simply copy and just change the relevant information and you don’t have to everything from scratch.

Customer support has been phenomenal, whether it is night or day Jawahir has been on hand to give the support. I don’t think few sentences here justifies the level of support that we have received from Jawahir.

I highly recommend Custom Declarations Services, their Knowledge and expertise are second to none.

VIVARO LTD. successfully adopts Customs-Declarations.UK platform to streamline the filing of their customs declarations.

Name: Mariusz Gwizdon
Designation: Director
Company Name: VIVARO LTD.

The team was fantastic in advising what paperwork was required and their communication was extremely responsive – I received an immediate reply every time I texted or emailed. This was reassuring for our first experience. The system is easy to use and plenty of training sessions have also been provided. Very impressed with their service.

Industrial sensing/measurement equipment manufacturer uses Customs Declarations UK Platform to submit their declarations.

Name: Gareth Jenkins
Designation: Design Engineer
Company Name: Stony Microworks LTD.

Jawahir and Vahee were both very approachable and friendly. They have excellent knowledge of the process and were very patient with me going through the on-boarding.
The platform is overwhelming at first as I had absolutely no prior experience in organising customs declarations but after being talked through the process and shown the correct way to input information it is actually now very straight forward.

The best feature is that you get the instant feedback about the submission status so you can see if it has been accepted and if not, what pieces of information are missing.I also like that the platform stores the previous submissions so most of the time you only need to copy and edit rather than starting from scratch.

Far an away the best part though was the customer support, in organising our first export I was guided through the entire process. Jawahir and Vahee were always available on the phone and went above and beyond to help us through the process, I can tell they really care about their product and that they value their customers.I can highly recommend.