Customs work involves commercially sensitive invoices, packing lists and transport documents. Filing in-house keeps that information with your own team, in your own account. This page covers how our policies describe data handling, where you have full control and how our team supports your security and procurement review.
Customs Declarations UK is software that lets your own team prepare and submit declarations directly. Your people review the output and decide everything that is filed.
Our privacy policy and terms of use describe how data is handled. Access is protected with multi-factor authentication, and the review points in AI-assisted preparation keep a person in charge of every value. This page also sets out what to raise during procurement.
Where your organisation needs technical or contractual detail, our team works through it with you, scoped to the services you plan to use.
Our privacy policy is the starting point for any review. It describes the information involved in preparing and submitting customs filings and how it may be shared, so your data-protection lead can see the picture before you register.
The privacy policy addresses the categories of information that appear in everyday customs work, so you know what sits in your account.
Customs filing involves other parties, such as the authorities you file with. The policy describes the relevant arrangements in plain terms.
Some organisations need more than a policy. Our team works through your due diligence with you, scoped to your intended use.
Here is how responsibilities are shared between our platform and your people, so you know who does what and where to turn for help.
We provide the software for preparing and submitting customs declarations, protect sign-in with multi-factor authentication and describe how data is handled in our published policies. For requirements beyond those policies, our UK-based team discusses what your organisation needs.
Your business decides who prepares, reviews and submits declarations, and which information goes into each filing. You prepare it, check it and submit it directly to HMRC, with built-in checks and our support behind you. Your named people do the work, and the activity is visible in the account.
Document processing reads invoices, packing lists and transport documents and organises the information into a reviewable draft. Your operators check extracted values, resolve differences between documents and confirm what is used in the declaration. Conflicts are shown side by side, so differences are resolved deliberately.
A small filing team may need a clear account and a responsive support route, while an enterprise may need detailed technical and contractual review. Tell us which applies and our team scopes the discussion around it.
Use these review areas to structure your conversation with our team. We will work through each one with you, with answers specific to the services you plan to use.
| Review area | Topics worth raising | Why teams ask |
|---|---|---|
| Access | Sign-in arrangements, permissions and user administration | To match account set-up to who prepares, reviews and submits |
| Data handling | Hosting, service providers and international transfers | To compare our policy with your data-protection requirements |
| Protection | Relevant technical controls and available assurance evidence | To agree what evidence we can provide for your review |
| Retention | Record availability, deletion and contractual requirements | Different record types may need different handling |
| Continuity | Service arrangements and procedures for disruption | To plan how your team works through any disruption |
| AI processing | Document processing, provider terms and data-use questions | To confirm the arrangements that apply to your use |
Ask for the specific documents or confirmations you need and our team will respond for your intended use.
AI document processing saves your team from reading and retyping documents, and it keeps a person in charge. This example shows where your operator steps in and decides.
Invoices, packing lists and transport documents do not always agree. Your reviewer sees the differing values side by side, picks the correct one and confirms it. The result is a clear record of what came from a source document and what a person decided.
Operator confirms each value before the draft is prepared.
Four steps to run your security and procurement review with us, from the first question to the agreed scope. A short, specific request gets the fastest answer.
Start with the privacy policy and terms of use. Note which of your questions they answer and which you would like to take further with us.
Use the six review areas above. Be specific about sign-in, retention, hosting or contractual needs, so our answers are specific too.
Use the contact page and tell us which services you plan to use. Please keep credentials and confidential documents out of a general enquiry. If something sensitive needs to be shared, we will agree a suitable way with you.
We work through your questions with your security, procurement and customs colleagues and confirm what we can provide, so you can sign off and start filing. Your account is activated instantly once you register.
Ask us for the certification and assurance documentation relevant to your review and we will tell you what we can provide. If you tell us the standard you are looking for, we will answer plainly.
Ask us for confirmation of the applicable processing arrangements and provider terms, and we will give you a direct answer for your use. See AI document processing for how the feature works. Your operators confirm every value before a draft is prepared.
Our current privacy policy describes data handling. If your organisation requires specific hosting and processing details, ask our team and we will confirm them for your review.
Retention depends on the type of record, our policy and any contractual requirements. Tell us your requirement and our team will address it for your account.
Sign-in is protected with multi-factor authentication, and workflow and team collaboration let you organise who prepares, reviews and submits. If your procurement depends on a particular sign-in method or permission model, tell us and we will confirm it against your need.
Your business. Your people review the prepared data and submit it directly, with built-in checks and our support behind you. See improving customs compliance.
Send a redacted example where possible, with the service, the step and what you expected. Please leave out unrelated personal or commercial information. Our UK-based support team will tell you if they need anything further.
The terms of use set out the general terms. Pricing is pay as you go with no monthly fee and no minimum volume, plus custom subscription plans with volume discounts. See the pricing page. Maximum prices per declaration are published.
Tell us which services you plan to file and the evidence your organisation needs, and our team will work through it with you. Then register, with accounts activated instantly, no monthly fee and no minimum volume.
