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FAQs

Yes, we support import declarations. We also have integration with two major Community Service Providers (CSP), including MCP and CNS. Currently, we do not support air-freight.

We support export declarations for non-inventory linked ports only, and we do not support air-freight.

You will need badges if you are using inventory-linked ports, and there will be an additional charge that you will have to pay for getting the badges from Community Service Providers (CSP). There is no additional charge for using the badge in our system.

Currently, we only support declarations with the Customs Declaration Service (CDS). We would suggest getting some advice from a customs expert.

Once you have signed up on the Customs-Declarations website, we will review your details and activate the account. Then we will have to setup the account with HMRC and if reuqired run through trader dress rehearsal. The process can take a while depending on the customer’s requirements.

It’s a cloud-based yearly subscription service with monthly payments, which is designed based on usage. We have multiple subscription plans. Please choose the one that fits your needs.
You sign-up for one of our subscription plans. If you decide to discontinue using the platform, you can cancel your subscription at any given time with three month’s notice in advance.
The platform has built-in wizards, templates, guides, and other various tools and smart processing engine to assist you on each step of your customs filing.
We have developed the platform in consultation with HMRC, and all the relevant standards, rules, and principles have been taken into account. In general, the platform conforms to all the major industry standards.
Yes we do provide comprehensive technical support via various channels. We also provide extensive support to our clients with on-boarding process.
It very much depends on your requirements. If you require any customisation services, workflow enhancements or supporting tools please get in touch with us via the contact form.